Terms of Use

Last updated: August 19th, 2022

General

These Terms of Use (“Terms”) govern your use (the “User”) of Kado Software, Inc.’s (Kado”) application or software (the “Application”) and any other related Agreement or legal relationship with Kado in a legally binding way.


Users must read this document carefully.


The Application is provided by Kado Software, Inc., with a business address at 100 Summer St, Ste 1600, Boston, MA 02110 and contact email at: support@kado.money


The User agrees and understands that the use of the Application is self-directed, and that Kado will serve as an agent for purposes of carrying out the User’s directions to place and withdraw orders for the purchase of Cryptocurrency, from one of our partner exchanges, and disburse assets to the User’s wallet address indicated at the time of the order, or to take such other steps that are reasonably necessary to carry out the User’s directions (the “Services”), all subject to the conditions of these Terms of Use.At no point during a purchase will Kado be in possession or in control of a User’s funds.  Purchases made through Kado are one-off and executed uniquely, per customer initiated transaction.  Kado does not provide trading or investment or brokerage accounts, nor does Kado provide investment or any other financial advice.


Eligibility

Usage of this Application and the Services is restricted to Users:


  • who are 18 years of age or above (or the age of majority in the jurisdiction in which the User resides);
  • who have a valid Kado account.


How this Application works

Without prejudice to its role as a mere technical intermediary as described above, Kado may provide additional services to either party of such interaction, such as providing packaging, shipping or facilitating dispute resolution.


This Application merely serves as a technical infrastructure or platform to allow Users to interact with each other.  Kado therefore is not directly involved in any such interactions between Users.  Any such transfers between Users are executed under a User’s instruction by Kado. The User should verify all information related to a transaction before to submitting instructions to a transfer. Kado shall not bear any liability in the event that a User inputs an incorrect blockchain destination address or if a User sends Cryptocurrency to an incorrect wallet address.  Transfers of Cryptocurrencies cannot be reversed once they have been sent to the relevant digital asset network, but may remain pending for a period of time while the transaction is processed by network operators. Kado does not control the digital asset network and cannot guarantee that a transfer initiated by the User will be successful.  Kado may cancel any transfers that are pending if Kado, in its sole discretion, determines that such transfer violates any applicable law, or is made in connection with any fraudulent or other criminal activity.


Account registration

To use the Application and the Services, Users must register or create a User account and provide all required data or information in a complete and truthful manner.  Failure to do so will cause unavailability of the Service.


Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Application.


By registering, Users agree to be fully responsible for all activities that occur under their username and password.  Users are required to immediately and unambiguously inform Kadovia the contact details indicated in this document if they believe their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.


Conditions for account registration

Registration of User accounts on this Application is subject to the conditions outlined below. By registering, Users agree to the following conditions:


  • Accounts registered by bots or any other automated methods are not permitted.
  • Unless otherwise specified, each User must register only one account.
  • Unless explicitly permitted, a User account may not be shared with other persons.


Account termination

Users can terminate their account and stop using the Service at any time by doing the following:


  • By directly contacting the Owner at the contact details provided in this document.


Account suspension and deletion

Kado reserves the right, at its sole discretion, to suspend or delete at any time and without further notice, any User accounts which it deems inappropriate, offensive or in violation of these Terms.


The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.


The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.


Content on the Application

Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by Kado or its licensors.


Kado undertakes its utmost effort to ensure that the content provided on its Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.  In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.


Rights regarding content on this Application - All rights reserved


Kado holds and reserves all intellectual property rights for any such content.


Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.


In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on the Application, nor allow any third party to do so through the User or their device, either with or without the User's knowledge.


Where explicitly stated on the Application, the User may download, copy and/or share some content available through the Application for such User’s sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by Kado are correctly implemented.


Any applicable statutory limitation or exception to copyright shall stay unaffected.


Access to external resources

Through the Application, Users may have access to external resources provided by third parties. Users acknowledge and accept that Kado has no control over such resources and is therefore not responsible for their content and availability.


Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.


Acceptable use

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.


Users are solely responsible for making sure that their use of the Application and/or the Services shall in no way violate any applicable law, regulations or third-party rights; 

infringe any third-party rights; considerably impair Kado’s legitimate interests;

offend Kado or any third party; or violate these Terms.


If a User engages, or is suspected to engage in, any of the activities listed above, Kado reserves the right to take any appropriate measures to protect its legitimate interests, including: (1) denying Users access to the Application or to the Services, (2) terminating contracts, or (3) reporting any misconduct performed through the Application or the Services to the competent authorities (including judicial or administrative authorities). 


 “Tell-a-friend”

This Application gives Users the opportunity to receive advantages if, as a result of their recommendation, any new User purchases a Product offered on this Application.


In order to take advantage of this offer, Users may invite others to purchase the Products on this Application by sending them a tell-a-friend code provided by Kado. Such codes can only be redeemed once.


If upon purchase of the Products on this Application any of the persons invited redeems a tell-a-friend code, the inviting User shall receive the advantage or benefit (such as: a price reduction, an additional service feature, an upgrade etc.) specified on this Application.


Tell-a-friend codes may be limited to specific Products among those offered on this Application.


Kado reserves the right to end the offer at any time at its own discretion.


While no general limitation applies to the number of persons that can be invited, the amount of advantage or benefit that each inviting User can receive, may be limited.


Software license

Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to this Application are held by Kado and/or its licensors.


Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, Kado merely grants Users a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of this Application and the Service offered.


This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related remain Kado’s (or its licensors’) sole property.


All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement.


TERMS AND CONDITIONS OF SALE


Paid Products

Some of the Products provided on this Application, as part of the Services, are provided on the basis of payment.


The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.


To purchase Products, the User must register or log into this Application.


Product description

Prices, descriptions or availability of Products are outlined in the respective sections of this Application and are subject to change without notice.


While Products on this Application are presented with the greatest accuracy technically possible, representation on this Application through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.


The characteristics of the chosen Product will be outlined during the purchasing process.


Purchasing process

Any steps needed from Product choice to order submission, form part of the purchasing process.


The purchasing process includes these steps:


  • Users must indicate the desired Product by selecting it, including, where possible, quantity and specific characteristics, to make it appear in the purchase selection.
  • Users may review their purchase selection, modify, remove or add items.
  • Users will be required to specify their billing address, contact details and a payment method of their choice.
  • During the purchasing process, Users may, at any time, modify, correct or change the information provided, or altogether abort the purchasing process with no consequence.
  • After providing all required information, Users must carefully review the order and, subsequently, may proceed to checkout.


To submit the order, Users must accept these Terms and use the respective button or mechanism on this Application, hereby committing to pay the agreed-upon price.


Order submission

When the User submits an order, the following applies:


  • The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
  • In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.
  • Upon submission of the order, Users will receive a receipt confirming that the order has been received.


All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.


Prices

Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.


Prices on this Application are displayed either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing.


Methods of payment

Information related to accepted payment methods are made available during the purchasing process.


Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Application.


All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.


If a payment through the available methods fails or is refused by the payment service provider, Kadoshall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.


Virtual Currency for exclusive use inside this Application

On this Application certain payments may be made using a Virtual Currency. Unless otherwise stated, such Virtual Currency is not tradable, exchangeable or redeemable against any traditional currency, any other open digital currency, goods or any other values.


By purchasing Virtual Currency, Users acknowledge and understand that it may only be used within this Application for the purposes expressly authorized by Kado within the framework of its Services. Users also acknowledge and agree that they may not transfer, purchase, sell, or exchange such Virtual Currency outside of the Service.


Accordingly, Users may not sublicense, trade, sell or attempt to sell Virtual Currency for money, or exchange Virtual Currency for value of any kind outside of the dedicated offering provided by Kado through this Application. Any such prohibited use or transaction shall be considered null and void and could result in legal action being taken against the User.


In case of contract or account termination for any cause attributable to the User, any and all unused Virtual Currency shall be forfeited and no refund shall be granted.


Retention of Product ownership

Until payment of the total purchase price is received by Kado, any Products ordered shall not become the User’s property.


Retention of usage rights

Users do not acquire any rights to use the purchased Product until the total purchase price is received by Kado.


Delivery of digital content

Unless otherwise stated, digital content purchased on this Application is delivered via download on the device(s) chosen by Users.


Users acknowledge and accept that in order to download and/or use the Product, the intended device(s) and its respective software (including operating systems) must be legal, commonly used, up-to-date, and consistent with current market-standards.


Users acknowledge and accept that the ability to download the purchased Product may be limited in time and space.


Users acknowledge and accept that the purchase of services available on this Application may be subject to further conditions under applicable law, the Terms or any other related document.


Users may be required to provide evidence or declare that such conditions – e.g. being considered an adult under applicable law – are met.


In such situations, failure to meet the conditions set forth by law or contract may make it impossible to perform or deliver the services.


Right of withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.


The right of withdrawal does not apply to contracts that have been entered into with Kado. It may, however, apply to contracts entered into with Sellers. If applicable, the right to withdraw from contracts entered into with Sellers via this Application is subject to the conditions and specifications made available by each Seller on this Application.


Liability and indemnification


EU Users.


Indemnification.


The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand ⁠— including but not limited to lawyer's fees and costs ⁠— made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law.


Limitation of liability for User activities on this Application.


Users acknowledge and accept that the Owner merely provides Users with the technical infrastructure and features incorporated in this Application.


The Owner does not intermediate, moderate, promote or intervene in interactions, agreements or transactions between Users and therefore bears no liability for any such interactions among Users, including the performance of any Users' obligations.


Users, in particular, acknowledge and accept that the Owner is not involved in sales and purchases by Users qualifying respectively as Sellers or Buyers over this Application.


This means that Sellers and Buyers are solely liable for respectively offering and purchasing through this Application and for the obligations resulting thereof.


In particular, the Owner shall bear no liability for:


  • any pre-contractual statement, claim or description of the Products offered through/via this Application;
  • the existence of any applicable license, authorization, qualification or other official permit allowing Sellers to offer specific goods or services, as may be required by applicable law;
  • the Buyers' eligibility (e.g. in terms of age, solvency etc.) for purchase according to applicable law;
  • any obligation stipulated by Users over this Application, including but not limited to product guarantees and product safety;
  • any claim based on partial, incorrect or failed performance of binding agreements entered into on this Application.


Limitation of liability.


Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf).


This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as this Application has been appropriately and correctly used by the User.


Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.


Australian Users.


Limitation of liability.


Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.


US Users.


Disclaimer of Warranties.


This Application is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, Kado expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by User from Kado  or through the Service will create any warranty not expressly stated herein.


Without limiting the foregoing, Kado , its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service.


Kado does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and Kado shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services.


The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. Kado cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service.


Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law.


Limitations of liability


To the maximum extent permitted by applicable law, in no event shall Kado, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees (the “Indemnified Parties”) be liable for any of the following:


  • any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; 
  • any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein;any errors, mistakes, or inaccuracies of content;personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
  • any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein;
  • any interruption or cessation of transmission to or from the Service;
  • any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
  • any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; 
  • the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter; or
  • any expenses (including legal expenses and attorneys’ fees), losses, costs, damages, liabilities, demands, debts, obligations, penalties, charges, claims, causes of action, penalties, fines, and taxes of any kind or nature (whether known or unknown, absolute or contingent, liquidated or unliquidated, direct or indirect, due or to become due, accrued or not accrued, asserted or unasserted, or otherwise) (the “Losses”) by or with respect to any matters pertaining to a User’s Kado account, the use of the Kado Products, including the Application, the Kado Services, and any other services provided by the Indemnified Parties under the Terms herein, except to the extent that such Losses are determined by a court of competent jurisdiction in a final non-appealable judgment or order to have resulted solely from the gross negligence or willful misconduct of any such Indemnified Party. 


User further understands and agree that the Indemnified Parties shall not be responsible or liable for: (i) any Losses resulting from a cause over which Indemnified Parties do not have direct control, including the failure of mechanical equipment, unauthorized access, theft, operator errors, government actions or restrictions, force majeure events, or suspension of trading; and (ii) any special, indirect, incidental, consequential, punitive, or exemplary damages (including lost profits, trading losses and damages) that User may incur in connection with User’s Kado account, the use of the Kado Products, including the Application, the Kado Services, and any other services provided by Indemnified Parties under the Terms herein. USER HEREBY ACCEPTS ALL RISKS ASSOCIATED WITH THE USE OF KADO’S PRODUCTS, APPLICATION, SERVICES, AND ANY OTHER SERVICES TO CONDUCT TRANSACTIONS INCLUDING, BUT NOT LIMITED TO, THE RISK OF FAILURE OF HARDWARE, SOFTWARE, AND INTERNET CONNECTIONS


This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage.


Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law.


Indemnification


The User agrees to defend, indemnify and hold the Indemnified Parties harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from the following:


  • User’s use of and access to the Service, including any data or content transmitted or received by User;
  • User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms;
  • User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
  • User’s violation of any statutory law, rule, or regulation;
  • any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
  • User’s willful misconduct; or

statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.

Common provisions


No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.


Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately.


Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.


Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).


Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme.


Other provisions


Privacy policy.

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Application.


Intellectual property rights.

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of Kado or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.


All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of Kado r or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.


Changes to these Terms.

Kado reserves the right to amend or otherwise modify these Terms at any time. In such cases, Kado will appropriately inform the User of these changes.


Such changes will only affect the relationship with the User for the future.


The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement.


The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from Kado.


If required by applicable law, Kadowill specify the date by which the modified Terms will enter into force.


Assignment of contract.

Kado reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.


Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of Kado.


Contacts.

All communications relating to the use of this Application must be sent using the contact information stated in this document.


Severability.

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.


US Users.


Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and Kado with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.


EU Users.


Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.


Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.


Governing law.


These Terms are governed by the law of the place where Kado is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.


Venue of jurisdiction.


The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where Kado is based, as displayed in the relevant section of this document.


Dispute resolution.


Amicable dispute resolution.


Users may bring any disputes to Kado and Kado will try to resolve them amicably.


While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Users are kindly asked to contact Kado at the contact details provided in this document.


The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to Kado’semail address specified in this document.


Kado will process the complaint without undue delay and within 21 days of receiving it.


Online dispute resolution for Consumers.


The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving any dispute related to and stemming from online sale and service contracts.


As a result, any European Consumer can use such platform for resolving any dispute stemming from contracts which have been entered into online. The platform is available at the following link.

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